Tuesday, June 14, 2011

Bitter Frustration...

I am heartbroken and frustrated. Is it the end of the world? No. Will life go on and be just fine? Yes. But have we just wasted a few thousand dollars and a lot of time spent doing class work/away from the family? Yeppers. Sure have!

Here is the run-down. Last year in 2010 Matt completed his RN-BSN program at ASU. Matt has been an RN since 2007 and the RN-BSN program is one year straight through and a bit of a joke. The RN-BSN students learn nothing new clinically or medically, it is all research and management techniques. He hated every second of it. Though Matt has hundreds of elective hours taken from Junior Colleges, he needed to get a few extra electives from a four year university. Now these electives DO NOT have to be “upper division”, they can be the EXACT same class he took at EAC or any other JC, they just have to be from a 4 year institution. Why? Who knows??!! Probably so that you spend more money, since 4 year university tuition is like twice as expensive as Junior College tuition.

So Matt decided to take some religion classes on-line from BYU. He called his advisor to make sure that these credits would transfer and we shelled out the “4 year university” tuition prices for a bunch of lower division classes, to “fluff” out his degree. Which is pointless and frustrating in the first place, gotta love that we are forced to take classes that don’t contain any content pertinent to his degree that cost our family time and money. Anyway, Matt completes these classes and calls ASU to see if they accept electronic transcripts in early May, since it is cheaper to request electronic transcripts from BYU and LSU (another place Matt took a class from) than it is to request paper transcripts. Yes they told us, we accept electronic transcripts have them sent to “this” address. So we did, we then waited the appropriate 7 days before calling when they still had not shown up on his DARS report (aka in ASU’s system as received). Well we call and they HAVE received them so they will enter them in. This motivates them and the next day his LSU class shows up on his DARS report…But not the BYU classes. So we call again. Now we are told that they DON’T accept electronic transcripts by someone else. We explain that we were told otherwise and that in fact he has already been given credit for his LSU transcripts which were sent electronically. The woman on the phone says that in that case we should double check with BYU to make sure they were sent properly. We do. BYU re-sends them. We wait the appropriate amount of time. We call ASU again. We are now told that they STILL have not received them and that even if they had that they absolutely do NOT accept electronic transcripts. But what about our LSU transcripts which were delivered in EXACTLY the same way and were received and evaluated just fine? Well, they don’t know about that…But oh wait, they HAVE the BYU transcripts in their hand now, but they won’t enter them in, even though 2 weeks ago we were instructed to do it this way, and they used the LSU ones which were done in the same format.

So now we call BYU AGAIN and this time pay for them to overnight (because after 2 weeks we are approaching application deadlines—for which everything else is complete, we only need Matt’s ASU transcript to say he is finished) the paper transcripts (which was EXPENSIVE). So BYU overnights them. After 6 days of getting the run around and being told that enough time has not gone by for us to start complaining yet (because they are basing this on when the overnight package shipped, not from the start of all this crap 2 weeks previous), we finally get through to someone who enters in the transcripts! Hallelujah! Though at this point we had already missed our June 1st deadline, we could still make 3 other school’s deadlines if it was all complete by the 15th. We breathe a huge sigh when we are told that his transcripts have been entered in and will be evaluated!

BUT wait!!! We pull up his DARS report and it says he is still 3 credits short of graduation! How can this be??? For some reason they have assigned 0 credit points for 3 of the credits he took from BYU. Surely this is just some mistake! We were assured that BYU’s credits would transfer flawlessly. That is part of the reason we took 10 credits from them (7 of which transferred without a hitch, but 3 of which ASU will not accept). Anyway, after another week of talking to at least a dozen (unsympathetic and cold) people and the buck being passed from one department to another, we still don’t know exactly who entered the transcript info in and why those 3 credits won’t count, but apparently no one has any power to do anything about it.

Matt’s advisor has apologized to us, stating that they have NEVER had the slightest hiccup with BYU transfers before, and that she feels that we have been wronged by ASU’s establishment, which is polite of her, but far too little too late. She provided us with a petition to graduate with less than the required credits, which will have to go to a committee in their next meeting…the time of which is still undetermined. She also lets us know that if it were up to her, we would already have a diploma. Actually a couple of other people in various departments told us that too. They have no power to change what has already been put in. They have power to enter in, and aren’t sure why we aren’t getting credit…but no power to override, and apparently the closely guarded people who have that power (who we aren’t allowed to actually speak to…)are unsympathetic. FRUSTRATING! So now we either shell out MORE money to take ANOTHER 3 credit class for ASU’s second summer session, or petition and hope that the powers that be allow him to graduate…though that could take an “undetermined” amount of time.

We will now miss all our summer application deadlines (for which applications we have already spent hundreds of dollars in fees, transcript, & documentation transfers, not to mention TIME). So instead of starting school in January, we will hope for starting next Fall.

Our lives will not end, but our love for ASU certainly has.


Charlie said...

Holy crap: seriously?! There has to be a supervisor or someone you can talk to! When I was in academic advising for Walden, I had to sort out crap like this all the time because so many people working in the Registrar in Baltimore were incompetent and apathetic. I was on the phone with the supervisor every other week intervening for my desperate students who had no one else to turn to. Of course, it wasn't really in my job description as academic advisor to have to worry about transcripts, but I had to go to bat 'cuz no one else would. That's just ridiculous.

Do you want me to stop by their office to collect DNA samples for voodoo dolls?

Katie said...

Holy Poo! I am so so so sorry. I can't even imagine how frustrating all this is! I hope it all gets worked out but to have to wait another year to move onto the next step in life seems like torture. KEEP US POSTED!

Heather said...

WHAAAAT???? That doesn't even make sense. Seriously, I'm still trying to figure out how in the crap pretty much anyone can go in and enter stuff, but no one can fix mistakes? DOESN'T MAKE SENSE. I am enraged for you, and it's not even me affected. WHAT THE CRAP?

Ok, I have to step away now because it's just going to be more expressions of disbelief and lack of comprehension if I continue.

BLAH! I really don't understand how there is really nothing they can do to fix it, especially since they don't even know why they weren't accepted in the first place. Sounds like everyone is taking the whole, "It's not my job!" approach instead of just doing what needs to be done.

Ok, now I am really stopping.

Dandi said...

That really stinks. I cannot even imagine how frustrating that would be. Good luck.

Clinton said...

Uh, that makes me so mad! It's stuff like this that makes me wanna dress up in black, buy a life-like squirt gun, put on a Bill Clinton mask and charge in there waving my squirt gun and demanding they do something! If this inspires you to do exactly that I would have no qualms going in with you as George Bush or Barak Obama. You are in the right here girl. I know things will all work out.

Sara said...

Well, your ASU story definitely puts mine own into perspective.

Lesson learned: "If ye are prepared, ASU will still manage to mess everything up."

I'm so sorry!